💡 Special requests can be created by partners to make a binding request for a day when no more time slots are available.
You will be notified of these special requests both by email and directly in your calendar view. If you click on the link in the email, you will be redirected to the calendar view.
You will also be informed via In-App Notifications.
❗ However, from now on every special request will be mapped directly to TradeLink. You can manage them directly from the platform, without having to check your emails.
The special request will be displayed for the respective day at the top of the calendar under 'all-day' in blue ( appointment status: 'request received').
When you click on the booking, a summary of the special request will appear on the right side of your screen.
You then have the option to:
- Decline the special request
- Accept the special request
Decline the special request
You can decline the special request by clicking on 'Decline special request'.
After you have entered a reason, you can choose who of the parties involved in the transport should be notified. Once you have declined the request, it will disappear from the calendar view.
Accept the special request
To accept the request, you must suggest a time by dragging the advice into the calendar (towards the desired time).
