--- title: Special Requests | TradeLink Help Center description: This article explains how to accept or reject special requests made by your partners. --- [Skip to content](https://support.tradelink.services/en/faq/sonderanfragen-tradelink-help-center#main-content) - [English](https://support.tradelink.services/en/faq/sonderanfragen-tradelink-help-center) - [Deutsch](https://support.tradelink.services/de/faq/sonderanfragen-tradelink-help-center) English Show submenu for translations [![66aa0489740867e24a458ab1\_TradeLink L\_ogo-p-500](https://support.tradelink.services/hs-fs/hubfs/66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500.png?width=250&height=50&name=66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500.png)](https://www.tradelink.co/) Open main navigation Close main navigation - - [English](https://support.tradelink.services/en/faq/sonderanfragen-tradelink-help-center) - [Deutsch](https://support.tradelink.services/de/faq/sonderanfragen-tradelink-help-center) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [TradeLink Fragen und Antworten](https://support.tradelink.services/en/faq?hsLang=en) 2. [We use TradeLink at the warehouse (calendar view)](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en) 3. [BOOKINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#bookings) October 28, 2025 # Special Requests | TradeLink Help Center ## This article explains how to accept or reject special requests made by your partners.   💡 **Special requests** can be created by partners to make a binding request for a day when no more time slots are available. --- You will be notified of these special requests both by email and directly in your calendar view. If you click on the link in the email, you will be redirected to the calendar view. [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-04-1884-AM.png?width=1262&height=786&name=GetAttachmentThumbnail-Oct-10-2025-09-31-04-1884-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679410/41199449b9da7ffd3ddbcf6d/GetAttachmentThumbnail?expires=1760090400&signature=cbd0b6b0afd2f2342211f0c217ffc9fddc58e3ec35ce85e3b96e955a61938562&req=1NNozFz7rHsp0xr0v9tnoOI2KQN0T3wOYB8sxTQ2H6W16KxxqDswLWvnN%2Bkx%0AwqdE40Jo%2B5moLlY%3D%0A)   You will also be informed via *[In-App Notifications](https://hs.tradelink.co/de/tradelink-faq/in-app-notifications-tradelink-help-center?hsLang=en)*. [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-09-6724-AM.png?width=708&height=404&name=GetAttachmentThumbnail-Oct-10-2025-09-31-09-6724-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679411/1ec079194be24f8ba0778a53/GetAttachmentThumbnail?expires=1760090400&signature=8cc4a5305b31019badcc40f3226955384cddf850c49dadf62ee428ac7f018e05&req=1NNozFz7rXsp0xr0v9tnoCBL9PqWKp77ATqo9m6ZYQsn%2BzzPzEznMYxFEOGS%0AS%2Bgqbgi%2FHIZa3ng%3D%0A) ❗ However, from now on **every special request will be mapped directly to TradeLink**. You can manage them directly from the platform, without having to check your emails.   The special request will be displayed for the respective day at the top of the calendar under 'all-day' in blue ( appointment status: 'request received'). [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-13-9131-AM.png?width=464&height=304&name=GetAttachmentThumbnail-Oct-10-2025-09-31-13-9131-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679412/eafd346a43e9f8d2b0bba1c1/GetAttachmentThumbnail?expires=1760090400&signature=a1d63e7b9c9141577661c732cba6fc961ca61da85df695c5fc66f89a95421875&req=1NNozFz7rnsp0xr0v9tnoHv3LOFba%2FYcyYHZvHw80GDAnVk61i66jLoyu9S%2B%0AjpQ8YTUQAeuYi8c%3D%0A)   When you click on the booking, a summary of the special request will appear on the right side of your screen. [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-19-6781-AM.png?width=1254&height=634&name=GetAttachmentThumbnail-Oct-10-2025-09-31-19-6781-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679413/903141275952e5ad6cd327c1/GetAttachmentThumbnail?expires=1760090400&signature=0e43cff6cacd3ec2ed939ca832cbd75ece32b20b7e25e4cb3fa45a693e43e08f&req=1NNozFz7r3sp0xr0v9tnoNnSfn9knBcG6hbTzgrA4XUSm9mqzEbsQw6JmtSn%0AHLlitFMuVuhICTc%3D%0A)   #### You then have the option to: - Decline the special request - Accept the special request **Decline the special request** You can decline the special request by clicking on 'Decline special request'. [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-24-1950-AM.png?width=622&height=872&name=GetAttachmentThumbnail-Oct-10-2025-09-31-24-1950-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679415/1b55dd9388f4c30640e2d7e0/GetAttachmentThumbnail?expires=1760090400&signature=ef62c5ebb07067814df82223d5e27b7f596f8221e616f32ab16797de93653ff8&req=1NNozFz7qXsp0xr0v9tnoEB8DLRHamOuc92Ix%2FrttalNHNi7IjnekOwPt8qf%0Aa1ir97%2BWfpHwzqI%3D%0A)   After you have entered a reason, you can choose who of the parties involved in the transport should be notified. Once you have declined the request, it will disappear from the calendar view. [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-29-3858-AM.png?width=1116&height=574&name=GetAttachmentThumbnail-Oct-10-2025-09-31-29-3858-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679416/b407aefc7c96b21a240520e0/GetAttachmentThumbnail?expires=1760090400&signature=80404071cc51f08a84db3d22ce1ca19252972f42ece71d66fa34a69e1a5ec1d8&req=1NNozFz7qnsp0xr0v9tnoHu6t%2BGchwMdadSw5TmOeV0Sky%2F1RygATeL2HKJk%0A7Y%2FmOnMONT6xoGU%3D%0A)   **Accept the special request** To accept the request, you must suggest a time by dragging the advice into the calendar (towards the desired time). [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-34-7710-AM.png?width=1224&height=676&name=GetAttachmentThumbnail-Oct-10-2025-09-31-34-7710-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679417/fd239487282a6728aa7656eb/GetAttachmentThumbnail?expires=1760090400&signature=654d4418f562def873acbc4ec1ec6b903ccb04990d326ce3d15c8cd8667d0870&req=1NNozFz7q3sp0xr0v9tnoCSx0uaSxlpEivF5RGYR07vyyqGSG%2F48YniIXobE%0AI8VvY%2FahS7w97M4%3D%0A)[![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/GetAttachmentThumbnail-Oct-10-2025-09-31-39-7603-AM.png?width=1062&height=834&name=GetAttachmentThumbnail-Oct-10-2025-09-31-39-7603-AM.png)](https://tradelink-d77a31bde702.intercom-attachments.eu/i/o/4679418/3c41799883501e581cd1a509/GetAttachmentThumbnail?expires=1760090400&signature=0f810313e5e9a51f68d33013643c7f8e0a501dfc72b001c47fda631471cde5ab&req=1NNozFz7pHsp0xr0v9tnoPwyWelIapEBObsXGsuyIKdaaAumQXX%2FIQkFI7Ur%0AUmD%2Fc3L6erPs5mk%3D%0A) - [We use TradeLink at the warehouse (calendar view)](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#main-content) - [NEW AT TRADELINK](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#new-at-tradelink) - [INSIGHTS COCKPIT](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#insights-cockpit) - [USE CASES FOR THE WAREHOUSE](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#use-cases-for-the-warehouse) - [SETTINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#settings) - [INVITES](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#invites) - [BOOKINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#bookings) - [EMPTIES MANAGEMENT](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#empties-management) - [We book transports via TradeLink ( partner view )](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#main-content) - [TUTORIALS](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#tutorials) - [MANAGE BOOKING](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#manage-booking) - [ACCOUNT & ACCESS](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#account-access) - [NOTIFICATIONS & UPDATES](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#notifications-updates) - [COLLABORATION](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#collaboration) - [BOOKING](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#booking) - [EMPTIES MANAGEMENT](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#empties-management) - [Refer TradeLink to your Network](https://support.tradelink.services/en/faq/refer-tradelink-to-your-network?hsLang=en) - [Check-in Terminal](https://support.tradelink.services/en/faq/check-in-terminal?hsLang=en) [![66aa0489740867e24a458ab1\_TradeLink L\_ogo-p-500-1](https://support.tradelink.services/hs-fs/hubfs/66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500-1.png?width=100&height=20&name=66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500-1.png "66aa0489740867e24a458ab1_TradeLink L_ogo-p-500-1")](http://www.tradelink.co) [mailto:support@tradelink.co](mailto:support@tradelink.co) Copyright © 2025, TL Digital Solutions GmbH