Welcome to the Insights Cockpit Process View, a powerful feature designed to give you a comprehensive, structured overview of your transport lifecycle performance. This tool helps you identify improvement opportunities and monitor your operations more effectively.
What the Process View does
The Process View splits the transport lifecycle into three core processes:
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Booking Process
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Transport Process
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Un-/Loading Process
Each process is visualized with a waterfall chart highlighting areas with improvement potential and key performance indicators (KPIs). The charts compare data from the selected time period with the previous period, displaying trends of improvement or decline.
You can interact with every chart element to drill down into detailed metrics and charts for more granular insights.
Use cases for the Process View
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Monitor rollouts: Particularly useful for tracking booking process stability.
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Identify improvement potentials: Focus on red bars and negative buckets first.
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Partner evaluation: Filter views to assess specific partner performance.
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Track changes over time: Predefine time periods for consistent monitoring of your performance.
How to access the Process View
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Log in to the Insights Cockpit
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Navigate to and click on the Process tab.
Note: Please reach out to your Customer Success Manager if you do not have access to it.
How to use the Process View
Step 1: Analyze from left to right
Begin analyzing with the leftmost bar progressing to the right. This sequence corresponds to the process flow. Pay attention to:
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Red bars: Indicate bottlenecks or issues needing attention.
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Green bars: Reflect ideal process steps.
Step 2: Drill down for details
Click any bar or segment to uncover:
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Granular KPIs related to that step.
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Which partners are involved.
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Specific transports causing issues.
Step 3: Monitor trends over time
Use the time period selector to compare your current data to previous periods. This helps you spot emerging issues or improvements.
Understanding each process and typical improvement areas
1. Booking Process
The booking process focuses on the completeness of a booking. It considers the whole process from creation, over editing/changing it and evaluates the provided information until the begin of the slot start.
Possibile questions can be:
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Investigate advices without partner assignment: Are these blockers or exceptions?
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Identify unique processes or errors causing delays or missing bookings.
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Why do advices not have references or documents added before the slot start?
2. Transport Process
Track how many of the created advices actually ended up in a transport at your yard. This can be used as a direct comparison to the booking process, showing you how reliable the information actually was.
The most frequent problems occur in 'Unannounced transports' and 'Delayed arrival' and offer a great overview.
3. Un-/Loading Process
The first half of the chart focuses on the data quality. Data quality, setting relevant status points, is crucial in order to analyse internal processes. With the correct set of data, you can analyse waiting times and delays more effectively
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Ensure yard and ramp statuses are correctly recorded and distinguishable. The more you track the better the outcome of the analysis.
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Review transports with missing or ambiguous status points.
The second part focuses on reviewing your internal performance.
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Investigate delays caused by early or late arrivals and loading inefficiencies.
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Monitor loading times and check for partners causing significant delays.
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Optimize slot calculations for loading units or partners when possible based on deviations in load times.
Interact with the chart and the elements
Interacting with bars can do multiple things.
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Open the drill down for a detailed view on the transports
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Display relevant descriptions
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Highlight relevant kpi's
Each bar has a dedicated description that provides context on the relevant parameters. Hovering or clicking on it will give you more information.
For the selected part of the process, you can see relevant kpi's. Clik on them in order to access all related analysis.
Practical Tips
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Always start with left-to-right interpretation of waterfall charts.
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Use drilldowns to understand root causes and responsible partners.
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Communicate issues and delays proactively with involved partners.
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Create custom views for different clients or segments.
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Use automated notifications to track delayed arrivals, reducing manual follow-up.
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Share insights regularly with internal teams and partners for collaborative improvement.
Getting the most from Insights Cockpit Process View
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Combine Process View with Data Insights Dashboards for comprehensive monitoring.
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Schedule regular reviews using predefined views for key clients or expansion areas.
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Leverage granular KPIs unlocked through the charts to measure improvements precisely.
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Document and escalate unique blockers or issues to our support or product teams.
For further assistance or to share feedback, contact your dedicated support representative or reach out via our helpdesk.