--- title: 2-Factor Authentication via Email | TradeLink Help Center description: Learn how to set up 2-factor authentication as an administrator and what to do if you have forgotten your password. --- [Skip to content](https://support.tradelink.services/en/faq/2-faktor-authentifizierung-via-e-mail-tradelink-help-center#main-content) - [English](https://support.tradelink.services/en/faq/2-faktor-authentifizierung-via-e-mail-tradelink-help-center) - [Deutsch](https://support.tradelink.services/de/faq/2-faktor-authentifizierung-via-e-mail-tradelink-help-center) English Show submenu for translations [![66aa0489740867e24a458ab1\_TradeLink L\_ogo-p-500](https://support.tradelink.services/hs-fs/hubfs/66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500.png?width=250&height=50&name=66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500.png)](https://www.tradelink.co/) Open main navigation Close main navigation - - [English](https://support.tradelink.services/en/faq/2-faktor-authentifizierung-via-e-mail-tradelink-help-center) - [Deutsch](https://support.tradelink.services/de/faq/2-faktor-authentifizierung-via-e-mail-tradelink-help-center) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [TradeLink Fragen und Antworten](https://support.tradelink.services/en/faq?hsLang=en) 2. [We use TradeLink at the warehouse (calendar view)](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en) 3. [SETTINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#settings) October 27, 2025 # 2-Factor Authentication via Email | TradeLink Help Center ## Learn how to set up 2-factor authentication as an administrator and what to do if you have forgotten your password.   #### What is 2-factor authentication? 2-factor authentication (2FA) provides an additional layer of security for your account by requiring a second factor in addition to the password, in this case a verification code via email.   #### Functions of 2FA via email: - **Verification code by email:** After entering their email and password, users receive a verification code via email that they must enter to complete the login process. This significantly increases security, as unauthorized access is prevented even if the password is stolen. - **Disabled self-service password reset:** As the password reset only requires one factor, this self-service feature is disabled. Instead, administrators must initiate the password reset via the user administration to ensure security. #### For administrators: How to set up 2FA via email 1\. **Navigate to user management:** Click on “User management” in the top right of the navigation bar [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2024-08-20+103534.png?width=329&height=87&name=Screenshot+2024-08-20+103534.png)](https://downloads.intercomcdn.eu/i/o/18552558/e518a8f85c457bb5ce12f3b8/Screenshot+2024-08-20+103534.png?expires=1760090400&signature=2a82afaa74d6356c8cc7de2b9f003498b3e6c31b4ccf9cefc88da5b4f8f9458d&req=0d1qwFr%2FqT9k2hL085ZhoUat6fL959jaDQ4fASqE%2FmDYtTD7uesLheiQ%2BRqS%0A6AVkekqt92hwcMC2%0A) 2\. Go to **"user management"** on the left side and toggle on **"require 2-factor            authentification (2FA) via email".** [![](https://support.tradelink.services/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2024-08-20+103643.png?width=813&height=591&name=Screenshot+2024-08-20+103643.png)](https://downloads.intercomcdn.eu/i/o/18552656/2dd3fd0f781d015fa1d15467/Screenshot+2024-08-20+103643.png?expires=1760090400&signature=7e68472ae84045192639ba1d82c4c814bd27bc86962d7499e9bc7eace05fb6b0&req=0d1qwFr8qTFk2hL085ZhoV4DVvRtxUFVHQF3ChwrEqGgx1AcYmLuDAZ6rgl%2F%0AaOFbKdBIvuCAWymL%0A) #### How can warehouse employees register? Login process: After entering their e-mail address and password, warehouse employees receive a confirmation code by e-mail. This code must be entered to complete the authentication process and allow access to the account. This ensures that access to the account is well protected. **Tip for warehouse employees: I can no longer log in to TradeLink** If you have problems logging in, please check: - Whether you have entered the correct verification code. - Whether your e-mail address is correct and you have access to your e-mail account.   ⭐ Note: Contact your Customer Success Manager if you want to use this feature or need assistance setting it up. - [We use TradeLink at the warehouse (calendar view)](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#main-content) - [NEW AT TRADELINK](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#new-at-tradelink) - [INSIGHTS COCKPIT](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#insights-cockpit) - [USE CASES FOR THE WAREHOUSE](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#use-cases-for-the-warehouse) - [SETTINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#settings) - [INVITES](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#invites) - [BOOKINGS](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#bookings) - [EMPTIES MANAGEMENT](https://support.tradelink.services/en/faq/we-use-tradelink-at-the-warehouse-calendar-view?hsLang=en#empties-management) - [We book transports via TradeLink ( partner view )](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#main-content) - [TUTORIALS](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#tutorials) - [MANAGE BOOKING](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#manage-booking) - [ACCOUNT & ACCESS](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#account-access) - [NOTIFICATIONS & UPDATES](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#notifications-updates) - [COLLABORATION](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#collaboration) - [BOOKING](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#booking) - [EMPTIES MANAGEMENT](https://support.tradelink.services/en/faq/we-book-transports-via-tradelink-partner-view-1?hsLang=en#empties-management) - [Refer TradeLink to your Network](https://support.tradelink.services/en/faq/refer-tradelink-to-your-network?hsLang=en) - [Check-in Terminal](https://support.tradelink.services/en/faq/check-in-terminal?hsLang=en) [![66aa0489740867e24a458ab1\_TradeLink L\_ogo-p-500-1](https://support.tradelink.services/hs-fs/hubfs/66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500-1.png?width=100&height=20&name=66aa0489740867e24a458ab1_TradeLink%20L_ogo-p-500-1.png "66aa0489740867e24a458ab1_TradeLink L_ogo-p-500-1")](http://www.tradelink.co) [mailto:support@tradelink.co](mailto:support@tradelink.co) Copyright © 2025, TL Digital Solutions GmbH